WePay, a Chase company

WePay is the payment technology company that Keap has partnered with for payment processing. WePay is the most flexible and easy to use payment processing solution designed specifically as a payment enablement solution for platforms like Keap. You c...

WePay eliminates stress for small businesses needing to accept credit cards. With WePay, it’s easy to accept credit cards in minutes. WePay offers fast setup, transparent pricing and integrated, painless processing. Take the stress out of gett...

Setting up a new settlement option Click on " Settings " in the menu on the left-hand side of the page Click on the " Settlement Details " tab To link a bank account for direct transfer or receive a paper check ...

If you utilize WePay to process payments in Keap, you will have access to the WePay Merchant Center. The WePay Merchant Center lets you generate reports, view activity, process refunds, and address any chargebacks. You will create your log-in creden...

Most refunds are able to be processed via the contact's order record in your Keap app . However, there can be situations where the refund is done directly through WePay merchant center.   If a refund is processed directly through the WePa...

Updating your WePay Merchant Center Email and Password is available in your 'Security' section of the Merchant Center.Please note, if you are updating your email address, you will need to utilize an email address that is not currently regist...

With WePay, you can generate and download Payments and Settlements reports, from within the Merchant Center.  An email will be sent with a download link for your report after it is generated. Please note that there is a 24-hour data delay for T...

There can be a few different reasons why an account balance isn't fully available for withdrawal. Below are several reasons, as well as some extra info about each reason: One or more payments haven't fully processed Pending payments are ...

If KYC needs to be entered, you will see an alert at the top of your homepage  Example This will also be found in the " Alerts " section of your merchant center under Settings > Alerts KYC – Know yo...

Multi-Factor Authentication for the WePay merchant center allows for you to add an extra layer of security to your Merchant Center.  You will be able to set up trusted devices, and a verification code will be sent via test message when attempti...

If you've received an email or notification that a withdrawal was cancelled or created a charge-back, this could be for a couple of reasons: The username on the WePay account (the name in the gray bar at the top of the WePay account homepage) ...

What is a chargeback? A chargeback occurs when a credit card holder contacts his bank or credit card company to dispute a charge on his account. Common reasons for chargebacks include: The cardholder does not recognize the charge or recipient...

Occasionally, you may experience a credit card payment failure with an order. A payment can be declined for various reasons. Below, is a list of the most common decline errors specific to the WePay merchant account. Click here for a complete list ...

WePay uses your social security number (“SSN”) as part of its identity verification program. WePay verifies the identity of each user of their service in order to manage risk and to comply with anti-money laundering laws. If you are an ...

Using WePay does not necessarily affect your taxes. WePay helps you organize your payments and under certain circumstances will issue you Form 1099-K, a requirement from the IRS. This will be sent from our payments partner WePay. What is Form 109...

WePay will stop offering their services to the UK sometime in 2023. WePay Overview Fast setup and easy to use : Getting paid shouldn’t be stressful – WePay makes it simple. Signing up is easy and stress-free (and takes about 10 m...

This FAQ is an addendum to the primary WePay FAQ which can be found here . Who is eligible for WePay Canada? Here are the requirements for using WePay in Canada: You must have a Canadian tax ID which is called a Business Number (BN) You must...

This FAQ is an addendum to the primary WePay FAQ which can be found here. Who is eligible for WePay UK? Here are the requirements for using WePay in the United Kingdom: You must have the country in Keap's CAN-SPAM address be in the United ...