Unsubscribe tracker

This article applies to:

The Unsubscribe report shows you the contacts that have globally unsubscribed and what feedback they have submitted. 

Where to start

  1. Click Reports from the left navigation

  1. Click Unsubscribe tracker
  2. Click New Search

Search criteria Options

  • Select one or multiple Feedback types
  • Date contact unsubscribed
  • Email batch id


  • Add the fields you want to appear in your report and click to drag them into the desired order


  • The report will show you the "Feedback Type" and any "Additional feedback they gave prior to clicking the "Unsubscribe Me" 

Unsubscribe form

  • When a contact clicks the unsubscribe link in an automated email, they are redirected the following page of options: