Send and receive text messages with Keap Business Line

This article applies to:

Staying connected is easy with Messages. Continue your Keap Business Line conversations from your Keap app right on your computer with options to include your appointment links, images, your contact information, and text message templates.


To access Messages in Keap, you must be located in the U.S. or Canada and have set up a Keap Business Line in the Keap mobile app. All users in your app will be able to access Messages, regardless of their role.

Note: Any group messages sent from the Keap mobile app will not appear in your Messages tab. Group messages are only available in the mobile app.

Access Messages

Go to Comms > Calls and Texts. If you have not yet set up your Keap Business Line, you will see an option to text yourself a link to download the Keap mobile app.

Create a new message

  1. To create a new message click on the Plus sign to the left of Messages

  2. Enter the name or number of a contact you would like to send a message to

Pro tip: You can also use this flow to search for any existing conversations

Group Messages

You can also send a group message to up to nine contacts at a time. This will help you stay in communication with multiple contacts at once.

Send a message

To send a message, simply type your message in the field at the bottom of a conversation and click Send

Pro-Tip! You can also use your keyboard to send your message: 

  • Mac OS use "Command + Enter key" to send the message
  • Other Operating systems like Windows use "Control + Enter" to send the message

Send appointment booking links

  1. To send an appointment link, click on the calendar icon in the bottom left of the input

  2. Select the booking link you want to send which will automatically insert your appointment link into the message
  3. Tap send, and now your Appointment links are directly integrated

    Click to view larger


Delete a conversation

  1. Open an existing conversation thread
  2. Click on the ellipses and choose to Delete conversation.


View a contact

By tapping on the contacts name within the message you can view the contact record

Create a new contact from a message

When you receive a message or start a conversation with a new or unknown number you can easily add a contact.