The Text Marketing Number inbox allows you to converse with your customers and prospects that have replied to your automated text messages. Automated text messages come from either a Text Broadcast that you sent or from an Easy Automation that you've set up. This is a separate inbox from your Keap Business Line.
How it works
- Go to Comms > Marketing number
- You will be notified of any unread conversations.
- Click on the contact's name to view the communication history and interact with the contact. Please Note: It may take up to 6 hours for a new contact's name (rather than their phone number) to display in the Text Marketing Number Inbox.
- Note that you can mark a conversation as unread so you can come back to it later. Just hover over the message and choose, Mark as unread.
- Note that you can view when they opted in (or out) and from which marketing effort they are responding to
Custom Opt-in Message
Be sure to personalize your opt-in message for higher opt-in rates and better engagement!
- Click on the ellipses at the top of the page and choose Marketing number settings
- Click Double opt-in request settings
- Enter your custom Opt-in message
- Close the Modal. Your message will be saved automatically.
