Setting up your Keap Business Line

Tags: Keap-Mobile

This article applies to:

Keap Business Line gives you a second phone number, just for your business. Letting you keep your work and personal texts and calls separate.

Call or text your contacts using your Keap Business Line. With message and call history displayed in-line in your Keap app, you can quickly and accurately follow up with your clients from anywhere. Keap Business Line is currently available in the United States and Canada. Keap Business Line can only make and receive calls or messages from U.S. or Canadian numbers.

Set up your Keap phone number on the Keap Mobile app

  1. Download and install Keap Mobile onto your iPhone or Android mobile phone.
  2. From the Communication page, tap the Choose a number button
    Or if you already have a phone number you want to use with Keap, tap Port a number to Keap. Learn more about phone porting here.
  3. Review the Keap Terms of Use, Business Line Terms of Service, and Privacy Policy and tap I agree
  4. Enter a U.S. or Canadian area code

  5. Tap Continue

  6. Select a number from the list or tap Load more to see more available numbers for the area code you entered

    Or create a unique vanity number by tapping Unique number lookup.

  7. To create a vanity number, search for a short word and Keap will see if any numbers are available. If no numbers are available, we'll check different area codes for a match.

  8. Once you've found your new number, tap Done

  9. Confirm your choice

  10. Verify your number by entering your current phone number into the field and tapping Send code
  11. Enter the code and tap Let's go to finish setting up your new Keap Business Line

Set up your Keap phone number on the web

  1. Navigate to Comms > Calls and texts
  2. Click Get my phone number
  3. Enter the area code you want your number to be located in
  4. Choose a phone number from the list
  5. Click Next
  6. Enter the mobile number you want to Keap Business Line to connect to
  7. Check the box to agree with the Business Line Terms of Service
  8. Click Send code
  9. Verify your number
  10. Your new business line is ready to use; send your first text


What is the purpose of the phone number verification?
The phone verification will enable inbound and outbound phone calls to connect with your new phone number.

Who can I call or text with Keap Business Line?
You can call or text any U.S. or Canadian phone number with your Keap Business Line.

Can I port in a pre-paid phone number?
Currently we do not support porting of pre-paid phone numbers.

I am testing my business line and the call is going straight to voicemail. Why doesn't it work on my phone?
If you attempt to call your Keap Business Line from the same device that is receiving the forwarded Keap phone calls, your call will go straight to voicemail. Be sure to test your new business line with a different device.

Can I have more than one Keap Business Line?
At this time, you may only register for one Keap Business Line per Keap app. However, you can set up to five phone numbers to receive incoming calls from your Keap Business Line through call forwarding. Up to five users can be registered to make outbound calls using your Keap Business Line.

If I have a Canadian Keap Business Line can I make calls to the US and can US numbers call my Canadian number?
Yes! Keap Business Line users can call US and Canadian numbers. 

If I'm in Canada can I get a US number? Can I get a Canadian number from within the US?
Yes, just enter the area code you'd like to use for your number.

Can I port my Keap Business Line out of Keap's system?
Yes, you are able to port your Keap Business Line number out of Keap. Please contact us to complete this request. 

If you are porting your phone number because you are cancelling your account, be aware that Keap retains phone numbers for up to two weeks after you cancel. Ensure you discuss porting your phone number with your Customer Success Manager when you cancel or with our Support team to avoid losing access to your number.