Keap Mobile Business Line: Voicemail & Transcriptions


This article applies to:

Access your Keap Business Line voicemails through the Keap Mobile. You get your own Keap Business Line voicemail inbox allowing you to separate work and personal voicemails.

Prerequisites:

  • You must have Keap Business Line enabled to use this feature
  • You must enable access to contacts if you have not already
  • To enable this feature we will ask for permission to access your contacts. 
  • Providing access will come up when you navigate to the communications section of the app

Recording a Voicemail Greeting

  1. To set up a custom voicemail greeting, navigate to the app settings (gear icon)
  2. Tap on Messaging and phone
  3. Tap on Voicemail greeting
  4. Tap on + Add a custom voicemail greeting
  5. If this is your first time setting up your voicemail greeting, the app will ask you for permission to get access to your microphone so it can record the voicemail greeting. Tap on OK to give access.
  6. You can name your greeting by tapping in the Greeting name field and changing the name
  7. Tap on the microphone button to start recording
  8. Record your voicemail greeting
  9. Tap on Stop. You can listen to the greeting.
  10. You can re-record the greeting by tapping on Re-record
  11. Once you are done tap on the Back button and you'll see your new custom greeting
  12. You can switch between custom greetings or the default greeting by tapping on the checkbox next to the greeting name


Receiving a Voice Message

  1. When you miss a call, the contact will get the default voicemail greeting.

  2. Once a voice message is completed, you will get a push notification informing you of the missed call and the new voice message
  3. If you tab on the push notification for a voicemail, you will be linked to the details of the voicemail and call. On this page, you can listen to the recording and read the voice message transcription.


Accessing your voice messages

  1. Any voice message that is received will show up in the call history.
  2. To view the call history, navigate to the Communications tab
  3. Tap on calls. In this view, you will see all incoming, outgoing, and missed calls as well as voice messages. When a voice message is received you will see a voice mail icon
  4. When you tap on an item on the call list you will see an expanded view. For voice messages you will see the following (in this view, you get a preview of the voice message as well as the option to listen to it.)


Listening to and reading your voice message

  1. To listen to a voice message, simply tap on the Play button
  2. To listen to it on speakerphone tap on the speaker icon

  3. To view the full transcription tap on Read More


FAQs

I received a call to my Keap Business Line but the voicemail still went to my regular phone number's voicemail. Why did it not work?

Voicemail works by intercepting the device's standard voicemail. Once it's intercepted then the Keap Business Line voicemail takes over and leaves the message in the Keap App. If a user declines a Keap Business Line phone call while it's ringing, the voicemail feature does not get the chance to intercept the device's voicemail feature. To ensure you get voice messages to your Keap Business Line, do not decline a call coming to your Keap number.


Question: Can I delete a voice message?

At the moment, no you cannot delete a voice message. This will be a future update.


Question: Do I have a limit on how many voice messages get saved?

At the moment, we do not have a limit. We may add a limit in the future.