Broadcast - create a broadcast (New Email Builder)


This article applies to:


The new email builder will be available by default when setting up a new broadcast email. It is also available when adding an email to a sequence in Advanced Automation. Note that in both cases, you will be able to access the previous Email Builder.

Create a broadcast

  1. Navigate to Comms > Email Broadcasts
  2. Click New broadcast and select Email
  3. Select whether you want to Create a new template, a Text only template, or select a template from the Gallery.
  4. Create your broadcast by adding, removing, and modifying the content and formatting of your message
    Note that some email clients (e.g. Outlook Client) do not render background images and will fall back to the background color.
  5. Note that you can send yourself a test email while creating your email template
  6. Click the Mobile button to edit your broadcast for mobile devices
  7. Click Next - Send
  8. Select which Keap user the broadcast will be sent from
  9. Select individual contacts or tags for your broadcast's audience
  10. (Optional) You can also add a brand-new contact on the fly. You will need to make sure that you have permission to send them an automated marketing email

  11. Enter a subject line
  12. Enter preview text 
  13. Choose when to send your broadcast. If you choose to send your broadcast at a specific time, you will have the option to refer to your contacts' time zones or a specific time zone
  14. Click Send broadcast 

Email broadcast content

You can use various types of content and formatting in your email broadcasts. These include:

  • Columns
  • Buttons
  • Dividers
  • Headings
  • HTML blocks
  • Images
  • Menus
  • Social media information
  • Text
  • Timers
  • Videos
  • Appointment Booking
  • Signatures


Edit images

You can edit images within Keap's broadcast builder. First begin creating your email broadcast, then follow the steps below.

Note that some email clients (e.g. Outlook Client) do not render background images and will fall back to the background color.

  1. Select an image in your broadcast
  2. Click Apply Effects & More
  3. Use the tools to edit your image
  4. Click Save to apply your changes