Popular Articles

  1. Deterring Spam Bots

    What is a Spam Bot? A Spam Bot is any submission to a database that is created autonomously from a third party. The more sophisticated the spam bot, the more difficult it is to identify. Typically,  spam bots occur in two varieties: The n...
  2. WePay - Download payment and settlement reports In merchant center

    WePay closed its UK operations in August 2023. Customers will not be able to add a new WePay connection to their Keap account. There will be more information to come. With WePay, you can generate and download Payments and Settlements reports, fro...
  3. Appointments dashboard widget

    The Appointments   widget show your upcoming appointments for the next 7 days and the contacts associated with those appointments. The appointments widget is located on your dashboard. Click on the " Send invite " button to se...
  4. Acceptable Use Policy - Quick Reference Guide

    Best Practices Email deliverability is a partnership between the email service provider and the email senders.  Help us maintain our stellar deliverability rates, so we can help you connect with your customers by following email marketing best...
  5. Keap Business Line text message templates

    Save time by creating and managing templates for your repetitive messages so you never have to copy and paste them again. Look for the templates icon wherever you can send text messages. Be sure to download the Keap mobile app and get your Business Line first.
  6. Incoming Caller ID Setup and Troubleshooting

    Incoming caller ID for Keap Business Line makes it easy to know how to answer the phone—whether the call is for business or a personal call.
  7. Keap Mobile: Contact notes

    Our mobile app lets Keap users add or access customer info, tasks, and notes on-the-go, keeping you prepared and ensuring you make a winning impression with customers. Mobile reminders and alerts prevent you from missing important to-do's. &nb...
  8. Republishing Advanced Automations FAQ

    A common question customers ask is "What happens when I make a change to an existing automation and then re-publish it?" This article will answer specific questions that are commonly associated with re-publishing an advanced automation. ...
  9. Add to or remove from sequence

    With the Add to sequence option, you can drop a contact into a campaign, and let them skip the line. Instead of making a contact start from the beginning, you can now add them to a sequence further ahead in the campaign.  Drag the Add to seq...
  10. Onboarding checklists

    Our onboarding checklists help new Keap customers choose what is most important to their business and provides a list of tasks to get started. You can access all the checklists from the Getting Started  section of your app. Depending on the an...