Payments

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Keap Payments FAQs
Keap Payments Overview Fast setup and easy to use : Getting paid shouldn’t be stressful – Keap Payments makes it simple. Signing up is easy and stress-free (and takes about 10 minutes). Most customers will be approved and able to ac...
Keap Payments Canada FAQs
This FAQ is an addendum to the primary Keap Payments FAQ which can be found here . Who is eligible for Keap Payments Canada? Here are the requirements for using Keap Payments in Canada: You must have a Canadian tax ID which is called a Busine...
Keap Payments UK FAQs
This FAQ is an addendum to the primary Keap Payments FAQ which can be found here. Who is eligible for Keap Payments UK? Here are the requirements for using Keap Payments in the United Kingdom: You must have the country in Keap's CAN-SPAM a...
Keap Payments - who Is WePay?
WePay is the payment technology company that Keap has partnered with to build Keap Payments. WePay is the most flexible and easy to use payment processing solution designed specifically as a payment enablement solution for platforms like Keap. You c...
Keap Payments setup guide
Keap Payments eliminates stress for small businesses needing to accept credit cards. With Keap Payments, it’s easy to accept credit cards in minutes. Keap Payments offers fast setup, transparent pricing and integrated, painless processing. Tak...
Keap Payments - Log in to merchant center
If you utilize Keap Payments to process payments in Infusionsoft by Keap, you will have access to the Keap Payments Merchant Center. The Keap Payments Merchant Center lets you generate reports, view activity, process refunds, and address any charge-...
Keap Payments add/change payout
Setting up a new settlement option Click on " Settings " in the menu on the left-hand side of the page Click on the " Settlement Details " tab To link a bank account for direct transfer or receive a paper check ...
Keap Payments - issuing a refund within merchant center
Most refunds are able to be processed via the contact's order record in your Keap. However, there can be situations where the refund is done directly through Keap Payments merchant center.   If a refund is processed directly through the Ke...
Keap Payments - updating merchant center email and password
Updating your Keap Payments Merchant Center Email and Password is available in your 'Security' section of the Merchant Center.Please note, if you are updating your email address, you will need to utilize an email address that is not currentl...
Keap Payments - Download payment and settlement reports In merchant center
With Keap Payments, you can generate and download Payments and Settlements reports, from within the Merchant Center.  An email will be sent with a download link for your report after it is generated. Please note that there is a 24-hour data del...
Keap Payments - why isn't my balance fully available
There can be a few different reasons why an account balance isn't fully available for withdrawal. Below are several reasons, as well as some extra info about each reason: One or more payments haven't fully processed Pending payments are ...
Keap Payments - Verifying Customer Identify KYC
If KYC needs to be entered, you will see an alert at the top of your homepage  Example This will also be found in the " Alerts " section of your merchant center under Settings > Alerts KYC – Know y...
Keap Payments - multi factor authentication for merchant center
Multi-Factor Authentication for the Keap Payments merchant center allows for you to add an extra layer of security to your Merchant Center.  You will be able to set up trusted devices, and a verification code will be sent via test message when ...
Keap Payments - why was my withdrawal cancelled or charged back?
If you've received an email or notification that a withdrawal was cancelled or created a charge-back, this could be for a couple of reasons: The username on the Keap Payments account (the name in the gray bar at the top of the Keap Payments ac...
Keap Payments - will using affect my taxes
Using Keap Payments does not necessarily affect your taxes.  Keap Payments helps you organize your payments and under certain circumstances will issue you Form 1099-K, a requirement from the IRS. This will be sent from our payments partner WePa...
Keap Payments - handling a chargebacks
What is a chargeback? A chargeback occurs when a credit card holder contacts his bank or credit card company to dispute a charge on his account. Common reasons for chargebacks include: The cardholder does not recognize the charge or recipient...
Keap Payments - why do you need my social security number?
Keap Payments uses your social security number (“SSN”) as part of its identity verification program. Keap Payments in partnership with WePay verifies the identity of each user of the Keap Payments service in order to manage risk and to ...