RESOLVED: Multiple pages in Pro, Max and Max Classic are inaccessible starting at 6:21 PM PST on September 21, 2023
We experienced a service outage for most of our features at 6:21 PM PST on September 21, 2023, which caused multiple pages in Pro, Max, and Max Classic to be inaccessible.
As of 8:04 AM PST on September 22, 2023 all systems are now back online and functioning. Our team will be actively monitoring performance throughout the day as normal customer traffic increases to ensure no loss in performance.
Please note: email sending was backed up for a period of time during this outage. No emails were lost, and we are now catching up on delivering these emails.
Known areas of the app that were inaccessible:
Pro/Max
KBL
KMN
New email builder (in Advanced Automations and Email Broadcasts)
Public forms
Internal forms
Pipelines
Easy Automations
Appointments
Google reviews
Activity feed
Playbook
Checkout forms
Max Classic
Every tab on contact record
Email Health Widget
Email history
Email Sync
Legacy landing page builder
Filebox
Updating Company Info/CanSpam
Time Zone Updates
Email deliverability: Backed up for a period of time, but no emails were lost. We’re catching up on delivering those emails.
Payments: No disruption in payment processing.
APIs: No disruption in API calls/integrations.
Campaign Builder/Advanced Automations: No disruption in accessing the builder.
We apologize for the inconvenience this has caused. We will continue to monitor performance throughout the day