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Last Updated: 12/14/2023
in Comms Broadcasts Deliverability For the Max Classic/Ultimate editions of Keap, please refer to these articles: DKIM and DMARC What is DKIM? What is DKIM? DKIM (Domain Keys Identified Mail) is a complex email protocol that allows a sender’s identity to be authenticated by ...
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Last Updated: 10/28/2025
in Contacts
Your browser does not support HTML5 video. Add contacts Click the Add button at the top-left of the page and choose Contact .
For more information for adding a contact click here
For more information regarding the "Contact ...
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Last Updated: 11/04/2025
in Settings
Legacy Alert! 6-12-24. We are sunsetting legacy API keys. Legacy API keys will be disabled and cease to work on Oct 31, 2024. The ability to generate new API keys will not be allowed after July 10, 2024. If you are an integrator, you will need...
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Last Updated: 11/06/2025
in Settings
Why Domain Authentication is Required
Email providers like Google and Yahoo are now mandating domain authentication to enhance security and combat spam and phishing. By requiring authentication, these providers aim to protect their user...
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Last Updated: 04/25/2025
in Contacts Pro-tip Duplicate contact checking is based on the contact's email address and will happen automatically; contacts with the same email address will not get imported twice. Contact info is updated/replaced when importing CSVs with an exi...
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Last Updated: 11/04/2025
in Reports Email Reports
In Keap, each email address stored in the system is assigned a status that helps manage communication preferences and compliance with email marketing regulations. Keap typically assigns statuses automatically based on the actions of the email reci...
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Last Updated: 10/28/2025
in Contacts
You can create custom fields for your contact and company records. Keap Lite and Pro customers can create up to 100 custom fields for contact records, while Keap Max customers can create 150 contact custom fields. All customers can also create up ...
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Last Updated: 10/28/2025
in Contacts
You can create custom fields for your contact and company records. Keap Pro customers can create up to 100 custom fields for contact and company records, while Keap Max customers can create 150 custom contact and company fields. The field type ...
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Last Updated: 10/28/2025
in Contacts
Easily export all of your contact data, including custom fields. Pro-Tip! Tags cannot be exported at this time, however Keap Pro and Keap Max users can utilize the Tag Tracker report to match exported Contact IDs with applied tags. Ex...
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Last Updated: 11/04/2025
in Settings
Tags are labels that are applied to contact records, and are used primarily for marketing. Tags are one of the most powerful segmentation tools in your Keap application. Tags segment your contacts into very specific lists so that you can send more...