Popular Articles

  1. Contact overview

    Add contacts Click the Add button at the top-left of the page and choose Contact . For more information for adding a contact click here For more information regarding the "Contact Type" click here Follow up with custome...
  2. DKIM

    What is DKIM? DKIM (Domain Keys Identified Mail) is a complex email protocol that allows a sender's identity to be authenticated by the recipient to help combat email fraud. How does it work? A public key is used to create a DNS record. ...
  3. Import contacts

    Pro-tip Duplicate contact checking is based on the contact's email address and will happen automatically; contacts with the same email address will not get imported twice. Contact info is updated/replaced when importing CSVs ...
  4. Create, edit, and delete custom fields on a contact record

    You can create custom fields for your contact and company records. Keap Lite and Pro customers can create up to 100 custom fields for contact records, while Keap Max customers can create 150 contact custom fields. All customers can also create up to...
  5. Custom field types

    You can create custom fields for your contact and company records. Keap Pro customers can create up to 100 custom fields for contact records, while Keap Max customers can create 150 contact custom fields. All customers can also create up to 100 cust...
  6. View and Manage Tags

    Tags are labels that are applied to contact records, and are used primarily for marketing. Tags are one of the most powerful segmentation tools in your Keap application. Tags segment your contacts into very specific lists so that you can send more t...
  7. Creating Automatic Replies for Missed Calls | Keap Business Line

    Convert more leads by quickly and automatically responding to missed calls to your business phone number so you can look professional and responsive.
  8. Add, Delete or Edit User Role

    Add a user or a Partner Click on your avatar and choose Settings Click Users . Click Add a user . Type the name and email of the user or partner to add. Select the user role for the new user. Find permissions details below each r...
  9. Roadrunner Addresses Disabled from Sending

    Roadrunner and rr.com domains were disabled from being able to send email from Keap applications from January 24th  2020 In 2012 Roadrunner was bought by Time Warner Cable (TWC) and rebranded as Spectrum. In 2015 Charter Communications purc...
  10. Legacy Email Builder - how to design an email

    Whether you are creating an email broadcast or adding an email to an automation sequence , you will be using the Advanced Email Builder. In this guide we will review how to use the Email Builder to design professionally branded emails. Pro-Tip! Yo...