How to Chat with Support
Sign in to your Keap app, hover over the question mark and click Chat Now
Popular Articles
-
DKIM
What is DKIM? DKIM (Domain Keys Identified Mail) is a complex email protocol that allows a sender's identity to be authenticated by the recipient to help combat email fraud. How does it work? A public key is used to create a DNS r... -
Advance Builder - add an Emoji to your email subject line
Emojis can be a nifty choice when there is a word in your subject line that you can replaced with an image. For example, instead of “love” use “❤️” for a Valentine’s Day promotion. This helps shorten the subject a... -
Import contacts
Download this sample .csv file Import your csv, xlsx, and xls files Before you import, make sure that your data is in csv, xlsx, or xls file format and that they have been properly prepared . Click Contacts from the left-hand panel... -
Create custom fields
One size rarely fits all - and that’s why your contact records are customizable. Add up to 100 custom fields, edit or hide existing fields, and create sections to organize the record in a way that makes sense for your business How to add Cu... -
Advance Builder - how to design an email
Weather you are creating an Email Broadcast or adding an Email in a Campaign Sequence , you will be using the same Email Builder. In this guide we will review how to navigate to the Email Builder to design professionally branded emails. Pro-Tip! Y... -
Set Up an Email Confirmation Sequence
Last Updated: 09/24/2018 in CampaignsAn email confirmation sequence is a special type of sequence that will send an email confirmation request to contacts who opt-in to a campaign. This gives you the ability to focus your marketing efforts on people that have confirmed their email addr... -
Add User, Delete User, or Edit User Role
Add User and/or a Partner Go to " Settings " Click " Users " Click " Add a user " Type the name and email of the user or partner you'd like to add Select whether the user is an Admin , Lim... -
Custom field types
You can add up to 100 custom fields for contact records. The "field type" you choose should correspond with type of data you want to store in a way that satisfies your end-goal for the data (i.e. reporting, merge field, etc.) Below, is a c... -
Email Address Whitelisting
"Email Whitelisting" is used to describe the act of allowing an email to reach your inbox. This is helpful if you want to make sure a certain business' email doesn't go to your spam folder. Whitelisting is typically accomplished by... -
Why Are Contacts Queued In My Campaign
Last Updated: 02/26/2019 in CampaignsA contact that is entered into a campaign can go through different statuses while moving through Sequences or triggering Goals. These statuses are "Active," "Queued" and "Done." Pro-tip! Click any animated gif or ...