Popular Articles

  1. Contact Support

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  2. DKIM

    What is DKIM? DKIM (Domain Keys Identified Mail) is a complex email protocol that allows a sender's identity to be authenticated by the recipient to help combat email fraud. How does it work? A public key is used to create a DNS  r...
  3. Import contacts

    Download this sample .csv file Import your csv, xlsx, and xls files Before you import, make sure that your data is in csv, xlsx, or xls file format and that they have been properly prepared . Click Contacts  from the left-hand panel...
  4. Advance Builder - add an Emoji to your email subject line

    Emojis can be a nifty choice when there is a word in your subject line that you can replaced with an image. For example, instead of “love” use  “❤️” for a Valentine’s Day promotion. This helps shorten the subject a...
  5. Create custom fields

    One size rarely fits all - and that’s why your contact records are customizable. Add up to 100 custom fields, edit or hide existing fields, and create sections to organize the record in a way that makes sense for your business How to add Cu...
  6. Advance Builder - how to design an email

    Weather you are creating an Email Broadcast or adding an Email in a Campaign Sequence , you will be using the same Email Builder. In this guide we will review how to navigate to the Email Builder to design professionally branded emails. Pro-Tip! Y...
  7. Custom field types

    You can add up to 100 custom fields for contact records. The "field type" you choose should correspond with type of data you want to store in a way that satisfies your end-goal for the data (i.e. reporting, merge field, etc.) Below, is a c...
  8. Prepare import

    After you export data from your current system(s), you should take time to clean it up before importing it into Keap. Data must be in a .CSV format; it’s the only acceptable file type. Here are a few recommendations that will help your import ...
  9. Landing Pages - Custom URL Parameters

    Click on the form you would like to modify Click the field that you would like to auto-populate Enter the name of a URL parameter you would like to use Publish (or Republish) the landing page Test it out by entering your URL paramet...
  10. Add User, Delete User, or Edit User Role

    Add User and/or a Partner Go to " Settings " Click " Users " Click " Add a user " Type the name and email of the user or partner you'd like to add Select whether the user is an Admin ,  ...