Updated Articles

  1. Email usage and overages

    (Pro/Max) How to access the email usage and overage report Click on your user profile icon and go to Settings Click on My account Note the Email  card in the middle of the page If there are overage charges, click the View...
  2. New Landing Pages - Virtual Fields

    Virtual fields simplify the trigger automation or tag contacts based on a field selection. Virtual fields are an alternative to custom fields to capture users' answers on a landing page form such as a dropdown, checkbox, or radio option with t...
  3. New Landing Pages - Create and manage landing pages

    Create a landing page that allows you to capture new leads on a custom-designed page hosted by Keap. Currently in Keap Pro, you can only have one sub-page (thank you page) per landing page. Max, Ultimate, and Classic editions can support multiple ...
  4.  Goals - API

    API Goals connect your app integrations to your automation sequences. Configure your API goal, then connect the goal to a sequence. For example, check out how to create custom API goals when using the BigCommerce integration. Drag an API goa...
  5.  Goals - Web Page Automation

    Important Note! This feature does not work when the user is using the Safari web browser. Safari has a setting called "Prevent Cross Site Tracking" enabled by default which prevents this goal from being triggered. You can tr...
  6.  Goals - Opportunity Stage Moved

    Opportunity stages represent milestones in a sales process and track prospect progression. Sales reps manually update opportunity sales stages based on their personal interaction with prospects. Some of these sales stages may satisfy a goal and be u...
  7.  Goals - Task Completed

    Tasks that you add to a sequence can be used to satisfy a task completion goal. Once all the required tasks are complete, the goal is satisfied and the automation will continue. The task completion goal must be preceded by at least one sequence cont...
  8.  Goals - Note Applied

    A note template is used to record a personal interaction or event related to an individual contact record. Note templates save time by reducing or eliminating manual follow-up changes. Note templates can also be used to initiate automation with ...
  9. Email statuses explained

    Each email address stored in Keap is assigned a status.  These status are generally assigned automatically, but can also be managed manually with some limitations. You cannot double-opt in a person or single-opt in someone who has previously op...
  10. URL Parameters

    You can have certain fields be pre-populated with specific info to help you track certain lead sources instead of needing to copy or duplicate landing pages. By following these steps, the info populates into the field when the landing page initial...