Updated Articles

  1. Request a Domain Delist from Razor2

    If your domain has been flagged by Razor2, you can submit a delist request to resolve the issue. Please follow these steps to create a support ticket with Razor2 via SourceForge. Create a SourceForge account Navigate to https://sourceforge.n...
  2. Protect Your Web Form From Bot Attacks

    List bombing occurs when an email address was submitted to your web form by someone other than the owner of the address and you unknowingly sent unsolicited email. While one or two instances will surely go unnoticed, this problem can become especi...
  3. List Hygiene

    Your contacts engage with your business in many ways—calls, texts, website visits, purchases, and more. Email is just one channel, and not everyone prefers it. That’s okay! The goal is to send marketing emails only to people who find them valuab...
  4. Importing Subscribers

    Building and maintaining a quality email list will maximize the success of your marketing efforts. A quality email list starts with ensuring permission has been obtained from all subscribers. Use these requirements below as a guide when importin...
  5. How your from address affects email deliverability

    DMARC, Domain-based Message Authentication Reporting & Conformance, is an email authentication protocol that allows domain owners to publish a policy statement telling receiving domains what to do if their message fails SPF or DKIM authentication....
  6. Email Address Whitelisting

    "Email Whitelisting" is used to describe the act of allowing an email to reach your inbox. This is helpful if you want to make sure a certain business' email doesn't go to your spam folder. Whitelisting is typically accomplished by adding the send...
  7. DKIM

    For the Max Classic/Ultimate editions of Keap, please refer to these articles: DKIM  and DMARC What is DKIM? What is DKIM? DKIM (Domain Keys Identified Mail) is a complex email protocol that allows a sender’s identity to be authenticated b...
  8. Deterring Spam Bots

    What is a Spam Bot? A Spam Bot is any submission to a database that is created autonomously from a third party. The more sophisticated the spam bot, the more difficult it is to identify. Typically,  spam bots occur in two varieties: The name...
  9.  Goals - Note Applied

    A note template is used to record a personal interaction or event related to an individual contact record. Note templates save time by reducing or eliminating manual follow-up changes. Note templates can also be used to initiate automation with ...
  10.  Goals - Email Link Clicked

    The links you add to sequence emails can be selected as goal methods. They are used to engage the reader, gauge their interest level, and can be used to transition them from one sequence to another. All of the email links track activity automaticall...