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What is a chargeback? A chargeback occurs when a cardholder contacts their issuing bank (e.g. Capital One, American Express, Chase) and disputes a purchase made on their credit card. Chargebacks can be initiated by the cardholder or their ban...
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Last Updated: 10/09/2025
in Comms Broadcasts Email broadcast
A broadcast message is a single message sent to an entire list of people at the same time. It is generally the best option when you need to send the same message to everyone at the same time (e.g., a monthly email newsletter). It is also the best ...
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Last Updated: 10/08/2025
in Reports Email Reports The email status search report will display a list of contacts based on their email status (i.e. bounce, opt-in, opt-out, etc.). Here are the most used search criteria and an example of the results. Note that when viewing search results on most m...
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Appointment types are now sharable!
Solution Launchpad enables you to create and package solutions and share them to scale. In addition to publishing Automations and their dependencies, Solution Launchpad is capable of independ...
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Please note that this feature is only available for Ultimate and Classic editions of Keap Important Note! This feature does not work when the user is using the Safari web browser. Safari has a setting called "Prevent Cross Site Tracking" e...
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Last Updated: 09/26/2025
in Comms Broadcasts Email broadcast
Note! Email marketing is permission-based. Make sure you have permission before you send a broadcast. Review the Keap Acceptable Use Policy .
Create a broadcast
Navigate to Comms > Email Broadcasts
Click Create emai...
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Last Updated: 09/16/2025
in Reports Email Reports
The email status search report will display a list of contacts based on their email status (i.e. bounce , opt-in , opt-out , etc.). Each email address stored in Keap is assigned a status. These status are generally assigned automatically, but c...
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Last Updated: 09/11/2025
in Settings Integrations
ScoreApp is an online quiz/assessment tool that integrates with Keap automations. Integrate your ScoreApp's scorecard marketing solutions with Keap's powerful marketing automation engine to deliver personalized results, build trust, and make sal...
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Last Updated: 09/09/2025
in Home Getting Started Learn how to get the most out of Keap with these introductions to features like Appointments, Broadcasts, Invoices and Quotes, Pipeline, and more.
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Last Updated: 09/08/2025
in Settings
Why Domain Authentication is Required
Email providers like Google and Yahoo are now mandating domain authentication to enhance security and combat spam and phishing. By requiring authentication, these providers aim to protect their user...