When a call is made to the Keap Phone number, the call automatically routes to your cell phone number allowing the user to connect to the call.
Caller ID
By default when inbound phone calls are received, they show up on your device's caller ID as a standard phone call. This means that the call will not be identified as a call coming into your Keap Phone number.
Take advantage of a Keap Mobile app setting that allows your iOS device read your Keap contacts phone number so when a call is received from a known contact, your iOS caller ID shows the contact name.
To enable this setting a user can navigate to their iOS settings
Scroll down and find Phone settings
Tap on Caller blocking and identification
Lastly, toggle Keap
When an inbound call is made from a known contact, the name of the contact will appear on the caller ID
If you receive a call to your Keap Phone number and the caller is NOT saved as a contact in Keap, there is no way for a user to identify the call is coming from the Keap Phone number for the current version.
NOTE: This caller ID feature can be enabled for all users including those that have NOT set up or a Keap Phone number.
