Mobile App IOS - Contact call activity


This article applies to:
  • You can view all the call history of a contact record by navigating to a contact


  • Once a single event occurs for that contact record (inbound, outbound, or missed call), you'll see a section in the Contact Activity labeled calls

 

How calls are connected using your Keap Phone number

  • In order to provide and use your Keap Phone number to make and receive calls versus your cell phone's number we use call routing technology. Here's an explanation of how that technology works

  • For outbound calls when a user initiates a call, your cell phone number > calls and connects to a routing number > this routing number uses your Keap Phone number > to route the call to your contact you are making the call to. The contact will only see your Keap Phone number

  • For inbound calls it is the reverse process. The contact calls your Keap Phone number > the Keap Phone number connects to a routing number > the routing number then calls your cell phone number. 

  • The onboarding process for this feature asks you to verify your phone number which is how we determine what your device's phone number is.